SERVICE
CONTACT US
Dopoo sportswear ltd
Sales manager: Bruce Qiu 
TEL:+ 86 - 0757 8327 0755
Fax:+ 86 - 0757 8327 0755
Skype: Dopoo_bruce
Skype: Dopoo-ed
Email:sales@dopoosportswear.com

 

Q: Are you a manufacturer or trading company?
A: We are both of them. Dopoo Sportswear is a collection of digital printing, design, production and sales sport uniform with large-scale industry and trade integration Company. 
 
Q: When did your company establish?
A: Dopoo Sportswear was established since 2015.
 
Q: How large is the scale of Dopoo Sportswear?
A: We have more than 50 workers, including 6 senior managers, 10 salespersons, and 3 professional designers. The total area of office and workshop is more than ​​800㎡.
 
Q: What are your main products?
A: Sportswear and sport accessories. Such as Basketball uniform, Soccer uniform, Rugby uniform, Netball uniform, Volleyball uniform, Badminton uniform, Ice Hockey uniform, Running uniform, Cycling uniform, Polo, T-shirt, Tracksuit, Hoodie, Scarf, Caps, Socks, Towel, etc.
 
Q: What’s your main technique?
A: Our main technique is Sublimation Printing. We own the whole complete sublimation equipments. We also accept Silk Screen Printing, Heat Transfer Printing, Applique and Embroidery.
 
Q: What’s your MOQ?
A:For sublimation order, MOQ is 5 pieces
 
Q: Is the mock up design free or charge?
A:Free
 
Q: What’s your lead time (delivery time)?
A: Sublimation printing sample: 7 days
Bulk order 10-150 pieces: 10 days
151-300 pieces: 14 days
301-600 pieces: 18 days
601-1000 pieces: 21 days
PS: The beginning date is the day when you confirm all the order details and payment done.
 If you order is more than 1000 pieces, please confirm the lead time with your Dopoo Sportswear service.
 
Q: How do you deal with rush order (within 8 days)?
A: We accept rush order, 20-50% rush fee needs to be added for worker’s overwork.
 
Q: Which payment terms can you accept?
A:We normally accept T/T, Western Union.
50% deposit prior to production, balance to be paid before shipping.
PS: Sample order/ order’s total amount less than $1000usd, please pay the full payment before production.
 
Q: What is your shipping way?
A: For small orders, we use door to door express, such as DHL, UPS, FedEx, EMS & TNT;
For large quantity orders, we can ship by Sea or by Air, and your forwarder is acceptable.
 
Q: What’s your order process?
A:  Step1: Confirm the order details (design, art-work, material, quantity, size etc)
     Step 2: Pay the deposit
     Step 3: Start production
     Step 4: Finish production and quality checking
     Step 5: Arrange the balance
     Step 6: Ship out goods and provide tracking number
     Step 7: Receive the goods
     Step 8: Give feedback (in order to improve our production and service)
 
Q: What kind of fabric you have?
A: For sublimation, we use 100% polyester or polyester with spandex, 140gsm-300gsm. Dry fit and breathable fabric
 
Q: How to confirm the correct colors?
A: We will take photos of small proof for you, or we can send the small proof to you if you need.
PS: Please take the shipping cost.
 
Q: Do you accept privatenames and numbers printed on uniforms?
A:Yes, it is available. We can make it by Sublimation, Heat Transfer Printing or Applique.

Q: what format of design or logo you need?
A: CDR, AI, PSD or PDF. High resolution JPG is acceptable as well.

Q: What sizes you do?
A: USA size, AU size, Europe size, Asia Size or Custom made sizes. From toddler to adult size

Q: What’s the sample cost? Can be refunded or not?
A:The sample cost is USD$50-100 per piece/set. Sample fee can be refunded if the bulk orders over USD$3000.
 
Q: How do you pack the products? And what are the dimensions of cartons size?
 A: One piece/set packed in one poly bag, 30-100 poly bags in one carton. We have three normal carton sizes: 45*35*35cm / 60*40*40cm / 65*55*50cm.
 
Q: Which ink do you use for sublimation printing?
A: We use the ink import from Korea, about $40/L. This ink contains no heavy metals and no restricted substances according to the European regulations.
 
Q: Can I make some change during the production?
A: You can change if we have just finished paper patterns and print sample. Can’t change if we finished cutting, sublimation printing and sewing which wasting and cost will be incurred. Need to contact your Dopoo Sportswear service who you deal with.
 
Q: What should I pay attention to when washing the clothes?
A: Do as the washing label in the inseam of garment
 
Q: What’s your Products’ HS code?
A:It is 6112120021 for 100% polyester clothing, 6109100021 for cotton T-shirt.
The other categories, we can check for you.
 
Q: Do you have any guarantee about products and delivery?
A: Yes, we have quality and delivery time guarantee.
1.About quality: If the quality problems caused by us, we would like to try our best to reduce the loss of customers, and provide the best solutions, such as giving appropriate compensation or remake the wrong products within 7 working days. 
2.About delivery time: If we do not ship out the goods on time and cause you missing your events or competitions, we would like to give you the appropriate compensation.

 

ABOUT DOPOO

Dopoo Sportswear Ltd was established in 2015. It's a design, production, sales of sportswear corporation with a strong design team and high production ability in China.

Our production covers clothes for all kinds of sports, including Baseball, Basketball, Cricket, Volleyball, Cheer-leading, Cycling, Motorcycle, Soccer, Football, Rugby, Ice hockey, Lacrosse, MMA, Wrestling, Netball, Running, Fishing etc.   More

CONTACT US

Dopoo sportswear ltd
Sales manager: Bruce Qiu
TEL:+ 86 - 0757 8327 0755
Fax:+ 86 - 0757 8327 0755
Skype: Dopoo_bruce
Skype: Dopoo-ed
Email:sales@dopoosportswear.com

Copyright © 2016 Dopoo sportswear ltd. All Rights Reserved.